Legal Disclosures & Disclaimers
We believe in being direct about what FamilyCare Facility is — and what it is not. This page collects the disclosures that apply across familycarefacility.com and app.familycarefacility.com. It should be read together with our Terms of Service and Privacy Policy.
Not for Emergencies
FamilyCare Facility must never be used for emergencies. If a resident, member, or anyone else needs urgent medical attention, call 911 (or your local emergency number) immediately. The platform is not monitored in real time and is not an emergency-response or alerting system.
What the Platform Is — and Is Not
FamilyCare Facility is an operations and documentation platform for senior centers and residential group homes. It is not:
- An electronic medical record (EMR) or electronic health record (EHR) system
- A medication administration record (MAR/eMAR) system
- An insurance, Medicare, or Medicaid billing system
- A medical device, diagnostic tool, or clinical decision-support system
- Required by any law or regulation — using it is your organization's choice
No Medical, Legal, or Compliance Advice
Nothing in the platform, on this website, or in our communications is medical, legal, tax, or regulatory-compliance advice. Content and features are provided for organizational and informational purposes only. Always rely on qualified professionals — physicians, nurses, attorneys, and licensed consultants — for decisions about care, health, and regulatory obligations.
HIPAA Status
FamilyCare Facility is not a HIPAA Business Associate–backed system unless separately agreed in writing. The platform is designed for operational documentation, not clinical charting; clinical/PHI-oriented features remain locked pending our formal HIPAA compliance work, including Business Associate Agreements. If your organization is a HIPAA covered entity or business associate, you are responsible for evaluating whether and how the platform fits your obligations before storing regulated information in it.
Your Organization's Responsibilities
Regulatory compliance stays with your organization. State licensing rules, documentation and retention requirements, staffing regulations, incident-reporting obligations, and privacy laws vary by state and program type. FamilyCare Facility can help you keep organized records, but it does not — and cannot — make your organization compliant by itself.
No Guarantee of Outcomes
We describe the platform's capabilities accurately and honestly, but every organization is different. We do not guarantee specific results — such as time savings, cost reductions, survey outcomes, or occupancy growth — from using the platform.
Service Availability
We work to keep the service fast and reliable, and we use managed cloud infrastructure with monitoring and automated backups. Still, no online service can promise uninterrupted availability. Maintain the paper or backup procedures your regulations require, and export your records whenever you need them — your data is always yours.
Testimonials & Reviews
We do not currently display customer testimonials. If we do in the future, they will come from genuine customers, be used with permission, and any compensated endorsement will be clearly disclosed. Individual experiences vary and no testimonial should be read as a guarantee of your results.
Affiliate & Referral Disclosure
FamilyCare Facility and its sister products run a referral program (via Rewardful). If you reach us through a partner's link and subscribe, that partner may earn a commission. This never changes the price you pay.
Third-Party Services
The platform relies on reputable third-party providers — including Stripe (payments) and Supabase (database, authentication, and storage). Their services are governed by their own terms and privacy policies. Links from our site to third-party websites are provided for convenience; we are not responsible for their content.
Intellectual Property
FamilyCare Facility, the FamilyCare logo, and this website's content are the property of Smith App Studio. Your organization always owns the data it enters into the platform.
Contact
Questions about any of these disclosures? Contact us at smithappsupport@gmail.com.